Contact Us
Our team is here to help. Reach out for support, sales inquiries, or partnership opportunities.
Technical Support
For connection issues, installation help, or bug reports.
Sales & Enterprise
Custom pricing, volume licensing, and on-premise deployment options.
Security Disclosures
Found a vulnerability? We take security reports seriously and respond within 48 hours.
How do I reset my password?
Use the Forgot Password link on the sign-in page. You'll receive an email with a secure reset link valid for 15 minutes.
Is my data encrypted?
Yes. All video, audio, and input streams are encrypted end-to-end using WebRTC DTLS-SRTP. Signaling traffic uses TLS 1.3 with HSTS enforced.
Can I use TeamX without installing anything?
Viewers can connect directly from the browser. The host machine requires the lightweight TeamX desktop agent to share its screen.
What platforms does TeamX support?
The host agent runs on Windows (10/11). Viewers connect from any modern browser on Windows, macOS, Linux, iOS, or Android.
How do I enable two-factor authentication?
Go to your Profile settings in the portal. Under Security, click "Enable TOTP" and scan the QR code with any authenticator app (Google Authenticator, Authy, etc.).
What is your refund policy?
We offer a 14-day money-back guarantee on all paid plans. Contact billing@teamx.io to request a refund.