Welcome to TeamX
TeamX is a secure remote desktop application that lets you access and control computers from anywhere. Connect to a remote machine to provide support, access your work PC, or collaborate in real time.
- Share your TeamX ID or PIN
- Approve or deny connection requests
- Set an unattended access password
- See who is connected
- Connect using a 9-digit TeamX ID
- Connect using a 6-digit PIN code
- Control mouse and keyboard
- Transfer files and chat
⬇️ Installation
Download and install the TeamX desktop app on any Windows machine you want to host or view from.
.exe file. Windows may show a security prompt — click Run anyway to proceed. The installation takes about 30 seconds.👤 Create an Account
You need a TeamX account to sign in and use the app.
🔑 Sign In
🖥️ Starting a Hosted Session
When you open TeamX and sign in, hosting starts automatically. Your machine is ready to receive connections — no extra steps needed.
Your Identifiers
| Identifier | Format | Use |
|---|---|---|
| TeamX ID | 9 digits (e.g. 123 456 789) |
Permanent. Give this to anyone who needs long-term access to your machine. |
| Session PIN | 6 digits (e.g. 847 291) |
Changes each session. Use for one-time or quick-support connections. |
Approving Connections
When a viewer requests to connect, a consent popup appears on your screen. You can Allow or Deny the request. The request times out automatically if not answered.
🔒 Unattended Access
Unattended access lets viewers connect to your machine even when you are not present — without needing you to approve the request manually.
Setting Up Unattended Access
How Unattended Connection Works
| Scenario | What Happens |
|---|---|
| Unattended ON + Password set + Correct password | Auto-connects immediately |
| Unattended ON + Password set + Wrong password | Connection denied automatically |
| Unattended ON + No password set | Manual approval popup shown |
| Unattended OFF | Manual approval popup always shown |
🔗 Connect by TeamX ID
Use the 9-digit TeamX ID to connect to a specific machine. This ID is permanent for that device.
🔢 Connect by 6-Digit PIN
Use the 6-digit PIN for quick one-time connections. The PIN is shown on the host's screen and changes each session.
🖱️ Session Controls
Once connected, the session window shows the host's screen and a toolbar at the top.
| Button | Action |
|---|---|
| 🖱 Control / View Only | Toggle between controlling the remote mouse/keyboard and view-only mode. Click on the remote screen to activate control. |
| 🖥 Monitors | Switch between multiple monitors on the host machine. |
| 💬 Chat | Open the chat panel to send text messages to the host. |
| 📁 Files | Send a file to the host machine. |
| ⏺ Record | Start/stop recording the session to a local file. |
| ✕ Disconnect | End the session and close the window. |
⌨️ Mouse & Keyboard Control
Activating Control
When the session opens you are in View Only mode by default. To start controlling the remote machine:
📁 File Transfer
Send files to the host machine directly within the session — no need for external file sharing services.
💬 Chat
Send text messages to the host during a session without interrupting the screen sharing.
🖥️ Multi-Monitor Support
If the host machine has multiple monitors, you can switch between them during the session.
⏺ Session Recording
Record the session as a video file saved to your local machine.
.webm video file.⚙️ Settings
Access settings by clicking the ⚙ gear icon in the top-right corner of the home screen.
| Setting | Description |
|---|---|
| Allow Unattended Access | When enabled, viewers can connect without requiring your manual approval each time. |
| Unattended Session Password | Password viewers must enter to connect to your machine automatically. Strongly recommended when unattended mode is on. |
| Auto-Share on Login | Automatically starts a session when TeamX opens, so your TeamX ID is always active. |
| Blank Screen on Connect | Blanks your physical monitor when a viewer connects, for privacy. |
| Lock Screen on Connect | Locks the Windows session when a viewer connects. |
| Disable Wallpaper | Temporarily removes the desktop wallpaper during a session to improve streaming performance. |
| View-Only Mode | When enabled as a viewer, you can watch the remote screen but cannot control it. |
🔧 Troubleshooting
Cannot connect — "Connection denied" message
The host manually denied the request, or a wrong session password was entered. Ask the host to approve the request again, and verify you have the correct session password.
Cannot connect — stuck on "Waiting for approval"
The host may have stepped away. If unattended access is not configured, the request will time out automatically. Ask the host to check their screen for an approval popup.
Video freezes during session
This usually indicates a poor network connection between you and the host. TeamX will attempt to reconnect automatically. If it persists, disconnect and reconnect.
Mouse clicks and keyboard are not working
- Make sure you have clicked once on the remote screen to activate control mode.
- Check that the toolbar shows "🖱 Controlling" (not "View Only").
- Ensure you are running the latest version of the TeamX installer.
- Try disconnecting and reconnecting.
Black screen instead of remote desktop
The host may have enabled "Blank Screen on Connect" in settings for privacy. The host's physical display is intentionally blacked out — this is normal.
Session password prompt even though I entered the correct password
Verify there are no leading or trailing spaces in the password. Passwords are case-sensitive. Ask the host to double-check the password they configured in Settings.
❓ Frequently Asked Questions
Is my session encrypted?
Yes. All session video and data travel over WebRTC, which uses DTLS-SRTP encryption end-to-end. Your session traffic is never stored or inspected by the server.
Can multiple people view the same screen?
Yes. Multiple viewers can connect to the same host simultaneously. Each viewer can be granted full control or view-only access.
What is the difference between TeamX ID and Session PIN?
Your TeamX ID is a permanent 9-digit identifier assigned to your device. Your Session PIN is a temporary 6-digit code that changes every session. Use the TeamX ID for regular access and the PIN for one-time quick-support.
Does TeamX work when I'm not on the same network?
Yes. TeamX uses a TURN relay server to establish connections across different networks and firewalls. No port forwarding is required on either machine.
Will TeamX run in the background?
Yes. TeamX minimises to the system tray when you close the window. A right-click on the tray icon gives you quick access to open the app or exit completely.
How do I sign out?
Click the sign-out icon in the top-right corner of the home screen. This ends your current session and returns you to the sign-in screen.
Can I use TeamX from a web browser?
Yes. A web viewer is available for viewing sessions from a browser without installing the desktop app. However, the full desktop app is required to host a session.